We understand that sometimes things just don’t go as planned. To begin the return process, submit the return request form below or call (888) 410-0604 to speak directly to a SimpleTire Support representative.
Here’s how the return process works. It’s way simple.
1. Submit the return request
Returns are accepted within 30 days of delivery. Only unused tires that have not been mounted or driven on are eligible for return. Once we receive the tires back in our warehouse we will issue a full refund (minus a return shipping fee) back to the original form of payment. If you ordered the wrong size, don't panic. We won't charge a return shipping fee if you place a new order with us for the correct size.
2. Ready your tires for shipment
Tape each return label directly to the tread of the tires. Make sure the label is secure so it doesn’t fall off during shipping.
3. Ship your tires to us
With the return labels securely taped to the tires, take the tires to a FedEx location and they will send the tires back to us. If you can’t get to a FedEx location then you can contact us and we’ll schedule a pickup from your home or business.
Shipping and damage claims
If your order arrived and the tires are either incorrect or damaged, please call our Support team at (888) 410-0604 as soon as possible. We’ll report the damage to the carrier, the shipper, and create a replacement order for you. We will need the damaged or incorrect tires returned so we’ll make arrangements for them to be picked up. All you need to do is attach the shipping labels (which we’ll send to you) to the tires.
We have a 30 minute cancellation window that starts as soon as an order is placed. During that time you can request to cancel your order and, in most cases, we can. Because we require our suppliers to ship all orders that they receive within a certain amount of time we can’t cancel any orders after 30 minutes have passed. To cancel your order within 30 minutes of placing it, log in using your SimpleTire account then navigate to Order History. There you will see your orders and the option to cancel them.
Manufacturer’s warranty policy
Anything we sell has the manufacturer’s warranty coverage extended to you, the customer. We will be happy to help with any claims you may need to file under the warranty. Other than applicable manufacturers’ warranties there are no warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.
The only tires SimpleTire can warranty are brand new defects (meaning that they have not been mounted or driven on). Any bead damaged will be void of any warranty claim. Any other adjustments should be taken to the nearest authorized dealer for that manufacturer.
Sometimes the manufacturer also provides a treadlife warranty and mileage rating. Please be aware that not all tires hold a mileage warranty from the manufacturer. Different tire models, even from the same manufacturer, may or may not come with a treadlife warranty.