Frequently Asked Questions
We only offer new tires to our consumers.
Tires are listed at the lowest Internet price available and are not negotiable. The tire price does not include installation, which will be done at the installer of your choice.
Legally, we cannot offer "technical" support as we can ONLY supply information for the original equipment for your vehicle. That means that we can provide you with the exact tire size that will fit your vehicle. However, if you are not currently using that size tire, we will not suggest or advise you on any other tire. You will need to contact your local tire dealer and request this information. However, SimpleTire is committed to your complete satisfaction - it is our top priority. Please call us at (888) 410-0604 if you any need help or have other questions.
Your warranty is provided by the manufacturer.
Unfortunately not. Tires are shipped via an independent shipping service.
Many of our tires are shipped without a delivery charge! A tire may not receive free shipping if it is not available from enough of our suppliers, or it is an oversized tire requiring freight-shipping. We’re constantly working to improve tire availability for our customers. Even when including a shipping charge, we usually have the lowest prices found anywhere.
Yes we offer monthly financing through Affirm. Affirm offers clear, simple financing for your online purchases in just a few clicks:
1. Fill your cart and select the Affirm payment option on the merchant's checkout page.
2. Enter a few basic pieces of information to identify yourself.
3. They will let you know if you are approved for a loan in real time.
4. Review your payment plan details and click confirm to finalize the loan.
5. Once you’re done, your purchase will be on its way. That's it! Just remember to pay your bills on or before their due dates or sign up for autopayment at www.affirm.com/pay
Shopping at SimpleTire is safe. The site is secure and protected by SSL encryption technology.
We will accept returns for unused/uninstalled products only, within 10 days of your purchase. 100% refund will apply as a credit to your original method of payment (less any freight charges incurred and a 10% restocking fee). You are also responsible for return shipping unless the tires being returned did not match what was originally purchased. Please contact us for a Return Authorization Number. All tires are sold FOB Origin.
Mere seconds--you will receive an electronic confirmation immediately
Once you have selected the tires that you wish to purchase, you may elect to have the tires shipped to any address within the continental United States, or to one of our referred installers.
In order to process your purchase, you will be required to purchase the tires on SimpleTire. However, the cost for the installation will be paid at the time of the installation.
Yes, you can order as few or as many tires as you wish.
Although our website is completely secure, you can call us at 888-410-0604 between 8:00 am and 7:30 pm Monday through Friday & Saturday 9:00 am and 4:00 pm EST if you would prefer to place your order over the phone.
This is not necessary; however you will receive an e-mail confirming your purchase.
A username and password or registration is not required in order to purchase tires on our website.
Occasionally SimpleTire may be temporarily out of stock on a certain tire. In that case, we will contact you.
Yes. Encryption of all information makes transactions safe and your rights the same as buying in person. Our partnership with Merchant Partners, a leading provider of Internet eCommerce, means you can trust the transaction to be safe and secure.
The prices listed on our website are for one tire or "unit." This price does not include installation charges.
SimpleTire provides a list of installers. You must have your tires installed by a reputable installer however we do not require any particular installer.
SimpleTire offers an optional Tire Road Hazard Program. We encourage you to consider adding road hazard to your tires.
SimpleTire is open 24 hours a day, 7 days a week. We have an email address in order to answer any questions you may have during the purchase process: [email protected] During business hours M-F (8:00am - 7:30pm EST), Sat (9:00am - 4:00pm EST). Our phone number is (888) 410-0604.
You may contact us to cancel your order as long as the tires have not shipped – if they have shipped you are responsible for all shipping charges plus a 10% restocking fee.
For obvious reasons, only unused product that has not been driven on is eligible for return.
In case the tires that you receive are not in accordance with the order placed on our website, you may contact us to correct the order. The tires must be returned – SimpleTire will pay for all shipping charges on an incorrect order.
Your tires will be shipped from SimpleTire within 48 hours (except during weekends). Actually delivery depends on location but should be within a few days.
Occasionally we may have a coupon code or discount for tires on our site. We will be sure to post it on our site when those are available. In terms of a Military Discount, SimpleTire offers a discount for all active service men and women on every purchase. Military personnel get 5% off of every purchase. We're proud of those who serve our country and this is one way SimpleTire.com can say thank you.
In most cases, the tires we sell have current DOT codes. However there are times where we have tires that may be slightly older. Due to manufacturer regulations we can sell tires up to 5 years old without notification. However if the DOT codes are older than 5 years old we will contact the customer to inform them of this and gain their consent before shipping tires out. If for some reason you receive tires that are older than 5 years old and have not received a call from us, please let us know and we can take the tires back free of charge (as long as they have not been mounted or used). Most tires are warranted by the manufacturer for up to 10 years so as long as the tires is not dry rotted or cracked, and it is kept in a climate control warehouse, they are perfectly safe for use.
In some cases DOT codes can be requested before purchasing. However, in most situations we can not get DOT codes until an order is placed. This is because most warehouses are very large and to pull a tire takes a lot of time and resources. So unless there is an order and the tires are already being pulled, it is hard to get the DOT codes of specific tires.
Tire prices are constantly fluctuating. We sell our tires based on the cost of the tires at the time of purchase. If for some reason the price of your tires change we will evauluate the situation and offer you a refund if your tires have not shipped yet. However, if your tires have already shipped, we are unable to offer a credit if the price has changed. This is due to the fact that we bought the tires at a set price at the time of your purchase and are unable to purchase them from a different suppliers since the order has already been shipped.
Yes! We've partnered with Bongo International so we can service our customers worldwide. Read more information about shipping with Bongo here
Because we have a large number of warehouses throughout the country that we ship from, it is impossible to pick your tires up at one specified location. In most cases shipping is just a few days and the shipping rate is the best rate we get from our courier.