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Frequently Asked Questions

Placing an Order

What are your hours of operation?

If you need assistance placing your order, a tire expert will be happy to assist you by calling our toll-free number at:
1 (888) 410-0604

Monday-Friday: 8AM-7PM EST

Saturday: 9AM-2PM EST

All other inquiries can be submitted 24/7 by filling out our contact form .
We will contact you by the next business day.

How long does it take to confirm my payment and process my order?
It takes seconds to confirm payment and generate an order. However, it takes one business day to process and ship an order.
Can you help me find the right tire size for my vehicle?

Legally we are unable to provide "technical" support and can only recommend the exact tire size specific to your vehicle based on manufacturer recommendations. Many customers find it's most helpful to look at the tire size that is currently on their vehicle, or the manufacturer recommendations located in the door of the vehicle.

We do have a Tire Buying Guide which provides helpful information from making sure you choose the right size and type of tire for your vehicle, to determining the right time to buy new tires.

Is it necessary to have an email address to complete my order on your website?
An e-mail address is required to complete an order on our website. Having this information on record ensures you receive important updates and information regarding your order. However, if you do not have a working e-mail address, you can place an order over the phone with a Sales representative by dialing 1 (888) 410-0604.

Pricing, Payment, and Promotions

What are my payment options?
You can choose to pay for your tires by credit card, PayPal, or by financing through Affirm during checkout on SimpleTire.com. If you choose to schedule an installation appointment while placing an order, the cost for your tire installation and any applicable disposal fees will be paid at the time of the installation directly to the installation center unless stated otherwise.
Can I pay in monthly installments?

Yes, we have teamed up with Affirm to offer clear, simple financing for your purchase in just a few clicks:

1. Once your shopping cart is full and you have selected your preferred shipping method on the checkout page, proceed to payment methods and select Affirm.

2. Enter a few basic pieces of information to identify yourself.

3. Once you have read and agreed to the Terms of Use, check the box indicating you have done so and proceed to placing your order.

4. Affirm will contact you in real-time to confirm your status of approval for a loan with them.

4. Review your payment plan details and click confirm to finalize the loan.

5. Once you're done, your purchase will be on its way. Just remember to pay your bills on or before their due dates or sign up for autopayment at www.affirm.com/pay

Do you offer any coupons or rebates?
We often have discounts, coupons and rebates available. We also offer everyday FREE Shipping on all tires we sell. You can review our current deals here . The best way to ensure you never miss out on a deal is by subscribing to our e-mails or text messages.
Do you offer any coupons or discounts for the military?
We are proud of our U.S. military and offer all active, retired, and veteran personnel up to 5% off tires* as a small gesture expressing our deepest gratitude and support for serving our country. You can learn more about our military discount here .

*Can not be combined with any other offers or discounts.

Why isn't my promotion code applying to my order?
Some SimpleTire promotion codes are valid only on specific tire brands or lines. Others may have a minimum purchase requirement. Please check the details of your promotion code. If you feel there is an error, please contact us to troubleshoot the issue by dialing Support at 1 (888) 410-0604.
Am I going to be charged for shipping or delivery?
We're proud to offer FREE shipping on every tire on our website, no matter how large, to any of the 48 contiguous United States.
I submitted information for a manufacturer's rebate. Now what?
As an added resource for you, we provide links to manufacturer rebates on our Tire Deals page whenever they are available. When you purchase tires that qualify for a manufacturer's rebate, we will send you a link to their rebate form via e-mail 8 days after your purchase. Some manufacturers will require you to submit your proof of purchase via mail, while others will have a rebate form you can submit online. Once you submit your information to the manufacturer, they will provide updates on status and payout.
Are the prices listed on your site negotiable?
Tire prices listed on our website are non-negotiable and do not include installation, which will be handled by the installation center of your choice.

Shipping & Delivery

What are my delivery options?
Once you have selected the tires that you wish to purchase, you may choose to have your tires shipped to any home or business within the United States, or to one of our preferred installation centers. Tires are shipped via an independent shipping carrier such as FedEx or UPS.
How will my tires be shipped?
Tires are shipped individually with one tracking number per tire via an independent shipping carrier such as FedEx or UPS.
When can I expect to receive tracking information on my order?
You can expect to receive tracking information via e-mail when your tire(s) ship. Be sure to check your spam and junk folders. You can also find order status and tracking information by logging into your SimpleTire account.
Can I leave delivery instructions for my tires?
For your convenience, we allow for delivery at any participating installer, Fedex location, home, or business. It is not necessary to include additional delivery instructions for your tires at this time.
Can I select an exact delivery hour?
Tires are shipped via an independent shipping carrier such as FedEx or UPS. Once your tires have shipped, you will receive an e-mail confirmation from SimpleTire containing an estimated delivery time frame but carriers are unable to provide an exact delivery hour.
Can I pick tires up rather than have them shipped?
There is not a retail store available to pick up tires. All of the tires sold on our website are shipped from multiple warehouses across the country. This means a tire that you may be interested in at a particular price may only be available at one warehouse, which may be located hundreds of miles away from your location.

Tire & Warranty Information

Are the tires that you sell new?
Yes. Only high-quality, unused tires are offered on our secure site. Each tire is stored in a climate-controlled facility and has never been mounted on a vehicle.
What are the DOT codes on your tires?
All SimpleTire suppliers only ship tires with DOT codes that do not exceed 4 years. If you receive a tire with a DOT code of more than 4-years from the date of manufacture, you may return it and we will pay the return shipping costs. Any tire that has been mounted is NOT eligible for a return.
Can I request DOT codes?
Data and technology are used to source tire inventory from more than 3,000 independent suppliers across the country. Therefore, we do not stockpile any tires in a warehouse and are unable to check for specific tire DOT codes. All SimpleTire suppliers only offer tires that have DOT codes that do not exceed 4 years.
Do you offer a Tire Road Hazard Program?
We offer a Road Hazard Warranty for select tires. You can learn more about our Road Hazard Warranty Program here .
What is my warranty period?
If you've purchased a SimpleTire Road Hazard Warranty for your tire, your tire is covered for the first 25% of the tire's tread life or 1 year from the date of purchase, whichever comes first. To learn more about a Manufacturer Warranty, please contact the manufacturer directly.
What should I do if I need to place a Road Hazard claim?
If you've purchased a SimpleTire Road Hazard Warranty for your tire and need to file a claim, please fill out our return form to begin the claims process.
Do I have the same rights as if I bought the tires in a regular shop?
You maintain the same rights online as you would if you were to purchase items in-person.


How do I ship to my local shop not found on SimpleTire's preferred installation center list?
We are able to ship tires to the installation center of your choice. First, please check with your installer to confirm whether or not they are able to accept tires at their facility on your behalf. During checkout, just select the option "Ship to My Home or a Business" and enter your name, the address of your desired installation center, and their company name.
I own a service center. How can I have my shop added to your preferred installation center list?
Become a SimpleTire Preferred Installer and join our nationwide network of over 10,000 installation centers! It's as simple as filling out and submitting this form
I scheduled an installation appointment during checkout. How will I know my appointment is confirmed?
Once our installation concierge schedules your appointment for the time and date you selected during checkout, you will receive an e-mail confirmation.
How do I reschedule the installation appointment I made while placing my order?
You can either contact us and we'll be happy to assist you, or you can call the Installation Center directly using the phone number provided in your Installation Confirmation email.
What should I bring with me to my installation appointment?
Please bring a copy of your SimpleTire receipt on the day of your appointment. This can be found in your order confirmation email, or by logging into your SimpleTire account.
When do I pay for my tire installation?
You can schedule your installation appointment during checkout on SimpleTire.com but payment is collected by the installation center at the time of service.
How much will my tire installation cost?
SimpleTire has negotiated reduced pricing for mounting and balancing services at our Preferred Installation Centers. This varies based on location and can be found during checkout by viewing "See Full Pricing and Store Information" on each installation center prior to scheduling your appointment.

Returns & Exchanges

What happens if the tires I ordered are no longer available?

If a certain tire is temporarily out of stock after you have placed an order, we will contact you as soon as possible to make you aware of the situation. We will then provide you with a couple of options to resolve the issue:

1. Offer you a full refund credited back to your original method of payment.

2. Offer you tires that are of equal value or better quality.

What happens if I place an order but later change my mind and no longer wish to purchase the tires?

If you change your mind about an order after you've placed it on our website, we recommend contacting Support at (888) 410-0604 immediately so that we can rectify the situation as soon as possible. Calling within an hour of placing an order will increase the likelihood that we will be able to cancel your order before it has been processed.

If your order has not yet shipped, we will cancel the order and you will receive a full refund credited back to the original method of payment. If an order has already been processed and shipped, we will issue a prepaid return label and you can return any unmounted tires back to us free of charge.

For more information, or to request a return authorization, please visit our Return/Refund Policy .

Can I send tires back if I change my mind and no longer wish to keep them?

Unused tires that have not been driven on, installed, or mounted are eligible for return within 30 days of delivery.

For more information, or to request a return authorization, please visit our Return/Refund Policy .

What is your return policy if the tires have been installed?

Only unused tires that have not been driven on or installed are eligible for return within 30 days.

For more information, please visit our Return/Refund Policy .

What's your policy in case the goods that are delivered do not correspond to my order?

In the rare event that you receive a tire that is not in accordance with the order that was placed on our website, please complete our Return Form. Once we receive your information, we will arrange for the incorrect tires to be returned and immediately ship the correct tire. We will cover all shipping fees associated with an incorrect order and provide options to fulfill your order.

For more information, please visit our Return/Refund Policy .

My Account & Security

Is it safe to make a purchase online through your website?

Yes. Our website is secure and protected by SSL encryption technology. Our partnership with Merchant Partners, a leading provider of Internet eCommerce, means you can trust every transaction to be safe and secure.

You can feel confident placing an order with your credit card, PayPal or financing through Affirm.

What is your privacy policy?
Your privacy is important to us. You can review our privacy policy here .
What is the benefit of creating a login account?
By creating an account with SimpleTire, you will be able to track your packages, view order history, and download your receipts - all in one place, at any time.
Do I need to create an account to place an order?
You are not required to create an account to place an order with SimpleTire.
How do I reset my password?
To reset your SimpleTire account password, enter your email address and follow the steps on our password recovery page.